Privacy Policy

The website khelhub.in (referred to as "Website") is owned and managed by The Spiders, headquartered at A-4/9, Diamond Park, D. H. Road, Kolkata - 700104, India.

At KhelHUB, safeguarding the privacy of our customers is paramount. We recognize that the privacy of our customers and their personal information is a fundamental aspect of our operations. All customer data, including any sensitive financial information as defined under the Information Technology Act, 2000, is stored and processed with stringent physical and technological security measures in accordance with the Information Technology Act 2000 and its regulations. For detailed information, please refer to our current Privacy Policy available on the Privacy Policy Page. If customers object to the handling of their information in this manner, we advise them not to use our Website.

Information Collection:

KhelHUB collects, stores, and analyzes data obtained through various platforms and channels, including customer purchases made in-store or on the website. The information requested from customers includes:

  • Mobile or Email
  • First name / Last name
  • Postal code
  • Opt-in preference for SMS / Email / WhatsApp

This data is utilized to ensure customer safety while using products purchased from our multi-vendor platform. In cases of defective products or safety concerns identified by vendors, customers are promptly notified and informed of any associated risks through various communication channels, competitions, and tournaments.

Customer Data Usage:

Customer data is used for various purposes:

  • Ensuring customer safety by contacting them in case of product safety concerns raised by vendors, offering assistance or guidance as needed.
  • Facilitating exchange / refund processes in case of lost bills within the vendor-specific exchange period and warranty terms.
  • Sending marketing and promotional messages with customer consent, allowing customers to opt-out at any time.
  • Implementing referral programs, surveys, contests, and promotional activities.
  • Improving business practices, user experience, and decision-making processes, including store expansion based on catchment area analysis.

Customers have the right to request the removal of their personal data from our records by contacting us at contact@KhelHUB.in or via phone at +91-790-883-9971.

Remarketing and Cookies:

KhelHUB utilizes remarketing tags from Google AdWords and Facebook to advertise to previous website visitors. This involves using cookies to serve ads based on past visits to KhelHUB.in, in accordance with our Privacy Policy and the privacy policies of Google and Facebook.

Cookies are used on our platforms to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. These cookies do not contain personal information and can be declined or deleted by customers through their browser settings, although this may limit certain features on the platform.

For more information about how Google uses personal information, please refer to Google's Privacy Policy.

Third-party Sharing:

KhelHUB may share personal information with affiliated entities and third parties for legal compliance or business transactions related to the operation of our multi-vendor platform. We do not disclose personal information to third parties for marketing purposes without explicit customer consent.

In the event of a merger, acquisition, or reorganization involving KhelHUB, personal information may be transferred to another business entity, subject to this Privacy Policy.

Privacy Policy

The website khelhub.in (referred to as "Website") is owned and managed by The Spiders, headquartered at A-4/9, Diamond Park, D. H. Road, Kolkata - 700104, India.

At KhelHUB, safeguarding the privacy of our customers is paramount. We recognize that the privacy of our customers and their personal information is a fundamental aspect of our operations. All customer data, including any sensitive financial information as defined under the Information Technology Act, 2000, is stored and processed with stringent physical and technological security measures in accordance with the Information Technology Act 2000 and its regulations. For detailed information, please refer to our current Privacy Policy available on the Privacy Policy Page. If customers object to the handling of their information in this manner, we advise them not to use our Website.

Information Collection:

KhelHUB collects, stores, and analyzes data obtained through various platforms and channels, including customer purchases made in-store or on the website. The information requested from customers includes:

  • Mobile or Email
  • First name / Last name
  • Postal code
  • Opt-in preference for SMS / Email / WhatsApp

This data is utilized to ensure customer safety while using products purchased from our multi-vendor platform. In cases of defective products or safety concerns identified by vendors, customers are promptly notified and informed of any associated risks through various communication channels, competitions, and tournaments.

Customer Data Usage:

Customer data is used for various purposes:

  • Ensuring customer safety by contacting them in case of product safety concerns raised by vendors, offering assistance or guidance as needed.
  • Facilitating exchange / refund processes in case of lost bills within the vendor-specific exchange period and warranty terms.
  • Sending marketing and promotional messages with customer consent, allowing customers to opt-out at any time.
  • Implementing referral programs, surveys, contests, and promotional activities.
  • Improving business practices, user experience, and decision-making processes, including store expansion based on catchment area analysis.

Customers have the right to request the removal of their personal data from our records by contacting us at contact@KhelHUB.in or via phone at +91-790-883-9971.

Remarketing and Cookies:

KhelHUB utilizes remarketing tags from Google AdWords and Facebook to advertise to previous website visitors. This involves using cookies to serve ads based on past visits to KhelHUB.in, in accordance with our Privacy Policy and the privacy policies of Google and Facebook.

Cookies are used on our platforms to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. These cookies do not contain personal information and can be declined or deleted by customers through their browser settings, although this may limit certain features on the platform.

For more information about how Google uses personal information, please refer to Google's Privacy Policy.

Third-party Sharing:

KhelHUB may share personal information with affiliated entities and third parties for legal compliance or business transactions related to the operation of our multi-vendor platform. We do not disclose personal information to third parties for marketing purposes without explicit customer consent.

In the event of a merger, acquisition, or reorganization involving KhelHUB, personal information may be transferred to another business entity, subject to this Privacy Policy.