For replacement or refund of Cricket helmets, Batting Pads, and kit bags, buyers need to send the product in its original condition to the KhelHUB.in warehouse. Please note that KhelHUB will not arrange reverse pickups for these items.
KhelHUB utilizes high-tech secure packing techniques with double quality checks to minimize the chances of in-transit damage. However, if you notice any tampered packaging or damage upon receiving the box, please do not accept the shipment or note down the delivery remarks as "tampered box." Any damaged product received by the buyer should be reported to KhelHUB via email at care@KhelHUB.in within 12 hours of receiving the goods. The email should include pictures of the damaged products along with a detailed description of the issue.
If you received a damaged product, KhelHUB will bear the shipping charges for return goods. However, if goods are returned due to a change of mind or personal choice, the shipping charges will be borne by the buyer. (If KhelHUB arranges the pickup of an item, they will deduct Rs 200 as pickup charges). For example, if you ordered a red color racket and upon receiving the goods, you decide you don't like the color, then you will need to bear the shipping costs for returning the goods.
In the case of a returned product, KhelHUB will suggest other options. If you are still not interested, the amount will be transferred to your account within 10-15 days. In the case of a canceled order, KhelHUB will transfer the amount immediately; however, it may take 4-7 days for the transaction to reflect.
For replacement or refund of Cricket helmets, Batting Pads, and kit bags, buyers need to send the product in its original condition to the KhelHUB.in warehouse. Please note that KhelHUB will not arrange reverse pickups for these items.
KhelHUB utilizes high-tech secure packing techniques with double quality checks to minimize the chances of in-transit damage. However, if you notice any tampered packaging or damage upon receiving the box, please do not accept the shipment or note down the delivery remarks as "tampered box." Any damaged product received by the buyer should be reported to KhelHUB via email at care@KhelHUB.in within 12 hours of receiving the goods. The email should include pictures of the damaged products along with a detailed description of the issue.
If you received a damaged product, KhelHUB will bear the shipping charges for return goods. However, if goods are returned due to a change of mind or personal choice, the shipping charges will be borne by the buyer. (If KhelHUB arranges the pickup of an item, they will deduct Rs 200 as pickup charges). For example, if you ordered a red color racket and upon receiving the goods, you decide you don't like the color, then you will need to bear the shipping costs for returning the goods.
In the case of a returned product, KhelHUB will suggest other options. If you are still not interested, the amount will be transferred to your account within 10-15 days. In the case of a canceled order, KhelHUB will transfer the amount immediately; however, it may take 4-7 days for the transaction to reflect.